Driving effective citizen engagement and transforming service delivery to improve public service outcomes

Wellington | Conference 21-22 November 2018            View Full Details Here
Wellington | Post-Conference Workshop 23 November            View Full Workshop Here

Improving Citizen Engagement and Experience explores some of the most effective practices, strategies and technologies public sector departments use to enhance citizen engagement and deliver customer-centric services. This event is designed to help Government organisations keep up with changing expectations and develop a citizen-oriented approach to policy creation, decision making and service delivery to drive satisfaction and improve public service outcomes.  
In today’s complex world, the New Zealand public sector is increasingly seeing the value in engaging and involving citizens in decision-making processes. Changing service expectations and the emergence of digital technologies are also exerting pressure on organisations to respond by taking a customer-centric approach to service delivery.  
To encourage meaningful dialogue and optimise customer experience, many state sector organisations have sought innovative strategies to improve engagement and better involve citizens in policy creation and service design.

Why Attend Improving Citizen Engagement and Experience 

  • Discover what leading Australian Government departments are doing to create citizen-centred design frameworks and learn how to deliver end-user-focused policies  
  • Exclusive Corporate Showcase: Discover how Spark NZ, The Warehouse Group, Westpac, Genesis Energy and New Zealand Post leverage technology and human-centred design to deliver digital experiences and services 
  • Leverage lessons from Commissioner of Police on how to measure citizen satisfaction with public services and striving for continuous improvement to improve trust and confidence  
  • Get an update from the Department of Internal Affairs on the new Digital Service Design Standard and discover how whole-of-government platforms can deliver better outcomes for citizens 
  • Learn how the Ministry of Business, Innovation and Employment designs and delivers citizen-centric services by embedding customer experience journeys into business models  
  • Discover how New Zealand Defence Force successfully drives meaningful conversations and effective engagement through social media 
  • Explore effective industry and stakeholder engagement models to promote transparency, accountability and public participation with Ministry for Children, Auckland Transport and New Zealand Transport Agency 
  • Learn how to design, build and deliver digital services with customer experience at the heart of service delivery with the Ministry of Social Development  
  • Understand factors shaping community engagement and how Auckland, Wellington, Central Hawkes Bay and Waikato councils harness communication capabilities to manage and balance community expectations 
  • Gain insights into the best ways to enable co-design of policies and taking a human-centred design approach to service delivery with the Ministry of Health and Ministry of Justice  

Who Should Attend Improving Citizen Engagement and Experience

Chief/Director/Head/Manager/Leader/Advisor/Co-ordinator in: 
  • Engagement and Strategy 
  • Customer Service 
  • Customer Experience 
  • Customer/Community Engagement 
  • Stakeholder Relations 
  • Communications 
  • Service Design/Delivery 
  • Business Transformation  
  • Stakeholder Engagement 
  • Corporate Affairs 
  • Media/Marketing 
  • Public Relations 
  • Digital Engagement/Capability 
  • Digital Services 
  • Online Solutions 
  • Analytics and Insights  

Sponsor Improving Citizen Engagement & Experience

What solutions can your organisation offer our audience to address the following challenges:
  • How can government agencies improve public engagement and participation and take a citizen-centred design approach to policy creation and service design?
  • How can Government effectively leverage digital technologies and communication channels to enhance digital engagement and better deliver citizen-centric services?
  • How can governments transform service delivery methods to deliver more efficient services and improve the overall customer experience?
Our unique sponsorship and exhibition packages are specifically tailored to maximise your company’s return on investment by raising your organisation’s profile, position and its solutions to a qualified audience of engagement, strategy, customer and citizen experience and customer service senior decision makers across all levels of Government.
What your company can expect by sponsoring Improving Citizen Engagement and Experience 
  • Put your business front and centre: Sponsoring the Improving Citizen Engagement and Experience conference gives your organisation authority in your industry and boosts your credibility. Your brand will be seen throughout the event and attendees will be eager to learn more about your business
  • Get in front of your target market: Attracting over 130 senior decision makers in Australia, the New Zealand event is your opportunity to develop strategic partnerships with key industry decision makers
  • Increase your reach and exposure to new clients: As a sponsor, your name and logo will be used during these outreach campaigns, which provides the opportunity to generate media exposure and increase your company’s brand awareness
  • Generate Strong leads: Sponsoring Improving Citizen Engagement and Experience is a great way to generate quality leads as the delegates are actively seeking solutions
  • Deliver a great ROI: Sponsoring Improving Citizen Engagement and Experience is cheaper and presents a higher ROI than other advertising methods. Why? Because this event has a very specific and highly engaged target market
There is a limited number of event sponsorships and exhibit spaces available – all of which are tailored to assist your organisation in creating a platform to maximise exposure at the event, and creating the opportunity to gain direct and personal access to the audience. For specific details about speaking, sponsoring or exhibiting at the event, please contact Jacob Almond on jacob.almond@aventedge.com or +61 9 890 9450.

Group Discounts




5%OFF 10%OFF 15%OFF


The event will be held in a deluxe CBD hotel in Wellington. Delegates will be notified of the venue 4 weeks prior to the event.